How to Create a Best-in-Class Interactive Kiosk User Experience: Part Two
How to Create a Best-in-Class Interactive Kiosk User Experience: Part Two
Posted On : Friday, May 27, 2016 By : Will Pymm
Last week, we began a discussion around interactive kiosk usability, because although they are experiencing massive growth across multiple industries, there are still plenty of kiosk programs that ultimately fail. And those failures are generally related to poor UX. As we said previously, there are some key factors that are universal to designing a best-in-class experience for end users. This week, we continue to expand upon our list of conside ... Read More
How to Create a Best-in-Class Interactive Kiosk User Experience
How to Create a Best-in-Class Interactive Kiosk User Experience
Posted On : Monday, May 23, 2016 By : Will Pymm
There is no denying that interactive kiosks are not just here to stay, but experiencing massive growth across a number of different industries, from healthcare to food service environments. On the other hand, many kiosk projects, as well-intended as they may be, often suffer from a great deal of criticism, ultimately resulting in a very expensive program failure.So if some interactive kiosk deployments are massively successful and others a total ... Read More
Interactive Kiosk News
Interactive Kiosk News
Posted On : Wednesday, May 18, 2016 By : Will Pymm
Global Interactive Kiosks Market Research ReleasedMarkets and Markets released a report this week detailing information about the global interactive kiosks market. According to the paper, the market is expected to reach $73.35 billion by 2020, growing at a CAGR of 9.2% from 2015 through 2020. This is a massive increase, given that the 2014 total was at only 60% of that number or $44.17B. M&M’s projection is based on the trend of decreasin ... Read More
How the EMV Liability Switch is Affecting Food Service…So Far (Part 2)
How the EMV Liability Switch is Affecting Food Service…So Far (Part 2)
Posted On : Monday, May 9, 2016 By : Will Pymm
The EMV liability switch has caused concerns for foodservice professionals and operators on several different levels. Last week, we talked about how chip readers (and the inherent delays they can cause) affect overall customer satisfaction. This week, decided to focus more on some of the operational issues that have surfaced over the last six months.Interactive kiosks are not new to the foodservice industry, but right now, they appear to be hav ... Read More
How the EMV Liability Switch is Affecting Food Service…So Far
How the EMV Liability Switch is Affecting Food Service…So Far
Posted On : Saturday, April 30, 2016 By : Will Pymm
The seemingly-forever-looming deadline of October for the switch to the new EMV chip readers has come and gone and it appears that everyone has survived what at times was made out to be an apocalyptic-grade sea change in the way payments are processed.Now that EMV chip readers have been in place for 6 months, we decided it might be time to take a look at how these readers have affected one of the most common places of use, and that’s food servi ... Read More
Automated Retail Kiosks — The Future is Now
Automated Retail Kiosks — The Future is Now
Posted On : Friday, April 22, 2016 By : Will Pymm
The word “kiosk” brings to mind something a little different for everyone. Most probably think of kiosks as freestanding (even though both desk-mount and wall-mount kiosks are popular choices in certain environments), but after that, perception and expectations tend to go in any one of many different directions. wayfinding, coin-counting, ticket dispensing, digital receptionists...there are countless applications.Beyond more traditional inte ... Read More
Digital Signage and Interactive Wayfinding in Military Environments
Digital Signage and Interactive Wayfinding in Military Environments
Posted On : Wednesday, April 6, 2016 By : Will Pymm
Both interactive and static digital wayfinding solutions have founds homes in almost every area of industry. Although commonly part of the conversation in retail and business environments, the public sector is also making a strong case for these types of use cases as well. This week, we’ll take a look at some of the interesting ways touch and non-touch wayfinding technologies are being deployed in military domains.Anyone who has ever visited o ... Read More
Digital Signage and Interactive Wayfinding for Government Agencies
Digital Signage and Interactive Wayfinding for Government Agencies
Posted On : Monday, April 4, 2016 By : Will Pymm
Digital signage and interactive wayfinding have founds homes in almost every area of industry. It’s also becoming a go-to solution in the public sector. This week, we’ll take a look at some of the interesting ways touch and non-touch technologies are being deployed in government domains. Why are so many branches of government rolling out digital wayfinding and directory solutions? Honestly, there is an incredible variety of reasons, and it ... Read More
Automated Retail and the Future of Interactive Vending and Dispensing Kiosks
Automated Retail and the Future of Interactive Vending and Dispensing Kiosks
Posted On : Thursday, March 24, 2016 By : Will Pymm
Interactive vending is not a new concept. Brands such as Apple, Proactive and Benefit have made their products available via automated dispensing for years in airports and malls, where space is at a premium and the cost per square foot to open a physical store is high. What’s most interesting about automated retail has more to do with how it’s changing and adapting within a consumer culture that demands quality, convenience and high levels ... Read More
Digital and Interactive Signage in the Hospitality Industry
Digital and Interactive Signage in the Hospitality Industry
Posted On : Wednesday, March 16, 2016 By : Will Pymm
The hospitality industry has long relied on very specific service aspects in order to ensure guest satisfaction. From amenities (pools, spas and dining, for example), to the warm and efficient assistance of staff members, to the use of high-end bedding and toiletries in guest rooms, successful hotel chains and independent establishments have learned to keep visitors happy and willing to come back.For the most part, technology has taken a backseat ... Read More