If you can dream it, RedyRef can do it.
Our custom kiosks offer flexible solutions that enable us to meet almost any need, whether at retail, in food service environments, or anywhere in between. Our vertically-integrated design and manufacturing process allows our customers to find what works for their unique situation and environment.
Each customer who approaches us has a project requirement or idea that they need to implement and deploy successfully. We evaluate the project requirements and use our employees’ expertise to recommend certain components and/or different kiosk designs that will meet the functional and aesthetic needs of the customer.
RedyRef will create photo realistic renderings to portray the finished product and the layout of proposed components. Additionally, the customer’s budget and timeline for project completion is in taken into consideration. Every detail is laid out on the table to make sure we have the best possible plan before entering the engineering stage of the project.
The range of available components that may be integrated into RedyRef’s semi-custom or fully-custom kiosks is virtually unlimited.
Available Components Include:
- Wide-range of monitor sizes
- Biometric scanners
- Card readers
- PIN pads
- Barcode scanners
- Signature pads
- And many more options that can be customized to your precise requirements.
Once the components have been selected, ideation begins. Our industrial designers create, plan and style each kiosk with a number of factors in mind, including usability, ergonomics and aesthetics, always with a focus on how the design works in real life, for real people. They also consider current market trends and the outlook of particular industries when it makes sense to do so.
Our team of designers then combines all of the above into initial sketches of design ideas for presentation to the client, who then selects the concept that most represents what they hope to achieve.
This is the point in the process when the details of the kiosk solution are put together by RedyRef’s in-house engineering team. The components, kiosk design and budget all factor in to how the kiosk will be engineered and fabricated. The team goes through what we call a “value engineer” process; this results in finding ways to decrease cost, without taking away from the value of the finished kiosk product. Clear and open communication between RedyRef and our client is paramount at this stage. All details are supplied in CAD drawings (submittal drawings) showing exact layout of components, dimensions of every detail, how parts are accessible, etc, before the customer puts their “stamp of approval” on this submittal drawing and we move forward to prototyping.
Once the customer provides approval of all the engineering details, we can move forward with in-house prototype fabrication. The importance of being able to carry out every process under one roof cannot be overstated, as it means we have complete control to keep a project within our clients’ budgets and timelines. In fact, we even have customers come by and watch the metal being bent and welded together at times!
The electronic components that were approved in the engineering phase are purchased and brought to our facilities and then assembled into the kiosk enclosure as they come off the production line. Since this is a first run at the kiosk solution, we sometimes have pieces that don’t fit perfectly, illustrating the RedyRef advantage yet again. Because we fabricate in house, we are able to make most engineering “tweaks” immediately and re-fabricate parts quickly and easily, resulting in a prototype that meets the client’s requirements and expectations.
Production & Deployment
Most customers take some time to test their prototype models and generally come back with other ideas and additions they want to implement. The majority of these are small changes and can be integrated into the production models instead of creating a brand new prototype. Production runs can be anywhere from 10 units to thousands. We work closely with our customers to ensure that we can meet their timeline requirements. At RedyRef, we understand the large number of working parts and complicated logistics that can come into play with sourcing all the materials necessary to complete a kiosk solution. We have dedicated project managers, purchasing managers and production managers all working together to manage this process successfully.
Once products are coming off the production and assembly lines, we package them securely in our shipping department and use our deployment schedule to ship cost effectively to customer locations. And we don’t stop there. In fact, we have a national installer base to make sure each kiosk is installed properly and that the software application runs and is configured properly. Installers and technicians don’t leave the worksite until we receive confirmation from the customer that everything is satisfactory. Additionally, we offer ongoing service and maintenance contracts to all of our clients.